Society
Managing Business for a Sustainable Society
SK networks has established and is operating safety/risk management regulations for each business place to prevent safety-related accidents and ensure quality management in relation to products and services that are offered to customers. We have acquired and are maintaining various external certifications for the quality and safety management of our businesses in different areas.
Our goal is to analyze the customer satisfaction survey results and further improve our product safety control process by 2023. By 2025, we will set up an implementation plan for certification retention and management.
Customer Satisfaction Improvement & Product/Service Safety Roadmap*
| ~ 2023 | ~ 2025 | 2026 ~ |
|---|---|---|
| Analyze customer satisfaction survey findings to identify/roll out improvement initiatives | Upgrade customer experience by enhancing customer management diversify service offerings | Continue to identify customer value innovation initiatives in line with business model evolution and developments in external business landscape |
| Upgrade product safety management process | Development and implement certification retention plan | Review needs for additional certification to improve safety and services |
* B2C business coverage (Walkerhill, SK magic, SK rent-a-car, and other)
External certifications for product/service safety and quality
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Speedmate
*Quality Management System (QMS)
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Walkerhill
*Food Safety Management System (FSMS)
Risk Management Process
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Speedmate
Operating the SHE(Safety, Health, and Environment) golden rules with a goal of zero-accident in the workplace
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Walkerhill
Enterprise risk management to set accident rate targets and minimize accidents
A process for the evaluation and management of chemicals in products as well as associated risks and hazards
SK magic has developed a company regulation on hazardous substance management, and restricts the delivery of raw materials and parts containing six chemical substances (cadmium, lead, mercury, hexavalent chromium, PBDE and PBB) and four phthalates (DEHP, BBP,DBP, DIBP) that are regulated by the EU RoHS (Restriction of Hazardous Substances) Directive. All RoHS-related data is registered and tracked in QMS (Quality Management System).
SK magic is subject to ISO 14001 assessment every two years, and one of the assessment criteria includes product hazard assessment through an environmental impact assessment. Each year, the RoHS hazardous substance analysis list of all components that constitute the products is verified by an external organization and approved by SK magic’s QC department. The QC unit also frequently collects parts samples to have them tested for hazardous substances.