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Managing Business for a Sustainable Society

SK Networks has established and is operating safety/risk management regulations for each business place to prevent safety-related accidents and ensure quality management in relation to products and services that are offered to customers. We have acquired and are maintaining various external certifications for the quality and safety management of our businesses in different areas.

Our goal is to analyze the customer satisfaction survey results and further improve our product safety control process by 2023. By 2025, we will set up an implementation plan for certification retention and management.

Customer Satisfaction Improvement & Product/Service Safety Roadmap*
이 표는 2022년 이사회 활동내역 정보를 제공하며 회차, 개최일자, 의안내용, 참석현황, 구분, 가결여부로 구성되어 있습니다.
~ 2023 ~ 2025 2026 ~
Analyze customer satisfaction survey findings to identify/roll out improvement initiatives Upgrade customer experience by enhancing customer management diversify service offerings Continue to identify customer value innovation initiatives in line with business model evolution and developments in external business landscape
Upgrade product safety management process Development and implement certification retention plan Review needs for additional certification to improve safety and services

* B2C business coverage (Walkerhill, SK Magic, SK Rent-a-car, and other)

External certifications for product/service safety and quality

  • ISO 9001


    *Quality Management System (QMS)

  • ISO 22000


    *Food Safety Management System (FSMS)

Risk Management Process

A process for the evaluation and management of chemicals in products as well as associated risks and hazards

SK Magic has developed a company regulation on hazardous substance management, and restricts the delivery of raw materials and parts containing six chemical substances (cadmium, lead, mercury, hexavalent chromium, PBDE and PBB) and four phthalates (DEHP, BBP,DBP, DIBP) that are regulated by the EU RoHS (Restriction of Hazardous Substances) Directive. All RoHS-related data is registered and tracked in QMS (Quality Management System).

SK Magic is subject to ISO 14001 assessment every two years, and one of the assessment criteria includes product hazard assessment through an environmental impact assessment. Each year, the RoHS hazardous substance analysis list of all components that constitute the products is verified by an external organization and approved by SK Magic’s QC department. The QC unit also frequently collects parts samples to have them tested for hazardous substances.