We will always stay alert in pursuit of customers’ happiness.
The Company informs the users through the Policy how and why the Company uses personal information provided by its users and the measures taken to protect their personal information. The Policy is also made available from the main page of this Website so that users can easily view the details at any time. The Policy is subject to change at any time according to modification of relevant laws, regulations and guidelines as well as changes to the Company’s operation policies. In this regard, the Company has prepared procedures necessary for continued improvement. Should there be any change to the Policy, it will be made public immediately through this Website so that users can be well informed. Users are thereby recommended to check the Policy regularly when visiting this Website.
Most of the Company’s Website services are accessible without registering any personal information. However, a minimum level of personal information is collected for services listed below to provide improved, quality services.
The Company has a procedure in place to obtain users’ consent for collecting their personal information. The Company has prepared a tool (“Consent” and “Do Not Consent” buttons) for users to express their consent or not to the collection and use of their personal information when providing their name, e-mail address and contact number. Upon clicking the “Consent” button, users are regarded to have provided their consent to collection and use of their personal information.
The Company collects and use the following personal information based on the Personal Information Protection Act.
|Category||Collectible Item||Purpose of Use||Retention Period|
|Required||Customer inquiries, Business Proposals||Name / e-mail address||Personal identification for using the services / Reply to inquiries||Destruction after 1 year retention and disposal|
|Select||Customer inquiries||Contact number||Reply to inquiries|
※ The following personal information items can be created automatically for collection while using the services.
- IP connection information and others.
The Company shall use collected personal information only to identify customers and provide prompt response to customer inquiries and business proposals. Should there be any change to this purpose, the Company shall take necessary measures to obtain additional consent, according to relevant laws and regulations.
Company membership is available to individuals over 14 years of age. The Company does not collect personal information of children under 14 years of age.
The Company shall entrust one or more specialist service providers with part of the Company’s tasks for effective service maintenance and management for users. The entrusted companies cannot use personal information for purposes other than the reasons it is collected. Also, the Company shall carry out regular monitoring and inspections to prevent relevant personal information from illegal use. The Company shall notify the users in advance when entrusting part of the Companies tasks to any third party.
|Entrusted Service Providers||Description of Tasks Entrusted|
|SK Inc., C&C||Information processing and maintenance|
|Happy ICT Foundation||Website operation and management|
|SK university (mySUNI)||Training/Testing for executives and employees, employment insurance reimbursements|
The Company shall process and retain information provided by users when they use Company services such as customer inquiries and business proposals. The personal information shall be immediately destroyed when the information is no longer required for reasons including accomplishment of the purpose of use.
However, personal information shall be retained for a given period pursuant to relevant laws and regulations including the Commercial Act for the purpose of clarifying rights and obligations in relation to transactions. Application information is as follows:
- Retention period for records about customer complaints or dispute settlements: 3 years
Personal information stored in electronic file format shall be deleted using technical measures so that records cannot be recovered. Personal information stored in the form of paper documents shall be destroyed using document shredders or be incinerated.
Users can adjust their browser options to accept all the cookies, send notifications when cookies are installed, or refuse all cookies. Cookies expire when closing a browser.
The Company shall not reveal any personal information acquired while conducting its business or provided by the users, and necessary measures shall be taken to keep the confidentiality. However, the confidentiality obligation shall not apply in the following cases:
The above exceptions shall not be excluded from the Company’s efforts to prevent indiscriminate disclosure of information against the original purpose of collection and use.
This Website can provide links to other company’s websites or material to its users. In this case, this Website shall not be responsible nor guarantee the utility of the services or materials provided therein as this Website has no control over such websites and material.
Users can make a request at any time to modify or delete their personal information. Such requests can be made via telephone or e-mails to the designated personnel described in 14. Managers and Officers in Charge of Personal Information Protection.
If a request is made by a user to modify his/her personal information, the related personal information shall not be processed or provided until the requested modification is completed accordingly.
If incorrect personal information has already been provided to a third party, the Company shall notify the third party without delay the results of the modification process so that the information can be corrected accordingly.
The Company values user postings and uses its best endeavors to protect them from being misrepresented, damaged or deleted.
However, the above protection measures shall not apply in the following cases:
When somebody’s personal information is disclosed without his/her consent, this Website preserves the right to delete certain parts of the information or may be obfuscated in order to promote desirable culture of discussion boards.
If a posting can be moved to another discussion board with a different theme, the posting’s new location is indicated in the posting to avoid any misunderstanding.
In cases other than the above, postings can be deleted after an explicit or individual warning is given.
In compliance with Article 29 of the Personal Information Protection Act, the Company takes the following technical, administrative and physical measures that are required to ensure the safety of personal information.
Opinions given by users are valued by this Website and they have the right to receive dependable answers to their inquiries. The Company’s Customer Service Center operates in this Website to facilitate communication with users. All enquiries shall be replied to in 24 hours after receipt. In principle, however, enquiries received after work hours, weekends and holidays shall be processed the next working day. For other inquiries or consultations regarding personal information, please contact the agencies listed below.
This Website makes its best efforts so that users can use quality information in a safe environment. In protecting personal information, the Personal Information Protection Officer shall take responsibility if any event occurs in conflict with the Policy notified to the users. However, the Company shall not be held responsible for any unexpected problems that result in information damage caused by basic network risks, such as hacking, despite having taken supplementary technical measures, and for any disputes arising out of postings written by visitors. Please find below information of the persons handling the members’ personal information who will respond promptly and sincerely to inquiries regarding personal information.