| Customer |
- VoC Channel
- Agency/Branch-customer contact points
- Survey, Customer Satisfaction Survey
- Website, Social Media
|
- Customer satisfaction
- Customized solution
- Personal information protection
|
- Increase customer satisfaction.
- Develop new products/services.
- Improve customer contact service.
- Conduct brand surveys and make improvements.
(Add/modify ESG evaluation items)
|
- Ultimately resolve pain points in customer satisfaction and increase customer value through BM (business model) innovation/new BM creation.
- Create SV through products/services.
- Analyze customer ESG evaluation results by brand.
|
- Improve customer ESG evaluation items by brand (including a review of survey target diversification).
|
| People |
- Happiness Survey
(Happiness diagnosis/measurement)
|
- Identify/Improve barriers to people’s happiness and enhance their power practicing the strategy of ‘challenge-performance-growth’
|
- Use surveys for measurement/thinking to listen to people’s opinions and create an environment to practice paegi (the spirit of ambition).
|
- Bring the happiness diagnosis/measurement system to the next level and build a sharing system.
|
- Develop work methods and evolve into an innovative corporate culture platform.
|
- Happiness/SKMS board
(for SK People to speak out)
|
- A consultative body between the CEO and people to find and propose solutions in order to create a good workplace culture
|
- Operate in a way to carry out short-term assignments and make suggestions so that people can immerse in them and grow.
|
- A consultative body that continues to improve the company’s system/capacity/culture.
|
- A consultative body to discuss with the top management for creating a VWBE and practicing SKKMS.
|
- Happiness bulletin board
(for SK People to communicate with one another)
|
- Share happiness management activities of the company and people and create a VWBE culture by making suggestions
|
- Reorganize bulletin boards to establish a responsible and sound discussion culture.
|
- Evolve into a people’s idea audition platform.
|
- Bring the bulletin board/community to the next level.
|
- Happiness Talk
(for conversation with the executives)
|
- Reinforce commitment for management philosophy and activities through communication with top management
|
- Spread the CEO’s message and management philosophy, make regular communication arrangements to build trust.
|
- Make arrangements for direct communication between the CEO and people (regular communication).
|
- Make arrangements for direct communication between the CEO and people (expand regular communication)
|
|
|
- Career design platform driven by people
|
- Establish and implement career goals aligned with the Company’s management philosophy.
|
- Perform duties and tasks from a professional-level career viewpoint and achieve career development according to the company’s orientation.
|
- Upgrade programs continuously by aligning with the direction for BM innovation.
|
|
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- HR system improvement program through people engagement
|
- Learning in the process of solving real management problems.
|
- Develop VWBE leadership to have people lead in resolving barriers to happiness.
|
| Business partner |
- Mutual growth fund raising
- Face-to-face meeting and discussion
- SK networks electronic purchasing system
- Training program for business partners
|
- Develop a fair and reasonable business relationship.
- Provide support to management and training activities of business partners.
- Engage in ESG risk management of business partners.
|
- Expand mutual growth fund operation
- Establish support programs for partners’ excellence
- Enhance partner communication system
- Support partners for ESG improvement
- Support partner training programs
|
- Re-establish strategies with a focus on mutual growth
- Implement and expand support programs for excellent partners
- Identify and implement mutual growth tasks
- Introduce an incentive system for ESG partners’ excellence and expand support
- Increase the number of trainees in partner training programs
|
- Bring mutual growth-focused promotion strategies to the next level.
- Reinforce the cooperation system for coexistence
- Build an open platform as a communication channel for mutual growth.
- Develop additional training programs and increase the number of participants.
|
| Shareholder/Investor |
- General shareholders meeting
|
- Reinforce two-way communication between the company and shareholders.
|
- Improve conditions for shareholder inquiries and ensure that enough time is available.
|
- Diversify communication channels by using online platforms: e.g., YouTube live streaming of the general shareholder meeting.
|
- Meeting with corporate and individual investors
|
- Expand the company financial story’s exposure scope and frequency.
- Establish awareness of the company as an ESG leader and secure demand for ESG investment demand.
|
- Communicate frequently with investors and provide reporting support.
- Engage in IR activities for potential investors.
|
- Hold on/off IR events customized to investor needs.
|
| Local community |
- Local government
- Local consultative body for social security
- Person in charge of local welfare center/community service center
|
- Run various programs for the underprivileged.
(e.g. Safety net security, cultural program benefits for the underprivileged)
- Engage in local community risk management
- Make contribution to the local community and implement a sustainable green city.
|
- Upgrade the social contribution system (2022)
- Identify risks and generate a pool relating to local community, establish a risk management system.
- Make available a consultative channel for the local community.
- Conclude an MOU for the contribution to the local community (2022, between Walkerhill and Gwangjin-gu Office).
- Develop and run content that can contribute to the local community.
|
- Implement the social contribution system.
- Bring the community-related risk management system to the next level.
- Invigorate content channels to promote culture/tourism (Walkerhill)
- Develop and run coexistence programs for local residents.
|
- Bring the social contribution system to the next level.
- Review the effectiveness of community-related risk management and reinforce local contributions according to analysis.
- Invigorate coexistence programs for local residents, and conduct performance measurement/management.
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