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Hotels & Resorts

Walkerhill Hotels & Resorts Earns No.1 Ranking in 2024 NCSI Hotel Services with Software-Drive

- Walkerhill Hotels & Resorts ranked No. 1 in the hotel services category of the National Customer Satisfaction Index (NCSI) survey, organized by the Korea Productivity Center - Under the slogan ‘Beyond Entertainment, Elevating Excitement,’ Walkerhill is expanding its software-driven management and actively offering a variety of digital content to provide experience beyond relaxation. - To celebrate this top-ranking achievement, a series of promotions will be held over the next three months in both guestrooms and restaurants General Manager Hyun Mong-joo (Right) receiving the No.1 ranking in the hotel services category at the 2024 National Customer Satisfaction Index (NCSI) Award Ceremony = Courtesy of Walkerhill Hotels & Resorts Walkerhill Hotels & Resorts (General Manager Hyun Mong Joo, hereinafter referred to as “Walkerhill”) has been named the top brand in the hotel services category of the 2024 National Customer Satisfaction Index (NCSI) survey, organized by the Korea Productivity Center. This survey, the largest of its kind in Korea, evaluates and announces the quality of products and services across leading industries and companies each year. Under the slogan ‘Beyond Entertainment, Elevating Excitement,’ Walkerhill has expanded its software-driven management to offer more than just relaxation. It actively develops a variety of digital programs, continuously improves its facilities, promotes ESG management activities, and supports the professional development of its staff members to deliver exceptional customer service that goes above and beyond expectations. In particular, Walkerhill has been advancing its digital experience through initiatives such as the NFT membership program ‘W.XYZ,’ which is based on Web3 technology, and by enhancing the operations of its online store. The hotel is also actively exploring ways to strengthen customer communication in online environments, including the launch of its YouTube channel. This year, Walkerhill launched a task force to develop services as part of its goal to become an 'AI hotel.' By integrating AI and data, the hotel is securing long-term growth engines for its business. AI-driven services aimed at enhancing customer convenience include a pilot AI healthcare program, unmanned kiosks at the front desk, navigation robots in the lobby, serving robots in F&B restaurants, and SKT NUGU speakers in guestrooms. Beyond simply being a hotel, Walkerhill is striving to establish itself as a multi-purpose complex that encompasses art, culture, and activities. The hotel consistently introduce seasonal and trendy content, such as cultural salons, park concerts, and the "Walkie" program, alongside brand partnerships and collaborations. Efforts to enhance customer satisfaction also include the Harrington Car Driving Program, the renewal of Teneze Park, the renovation of Myongwolgwan’s annex, and the expansion and relocation of various internal facilities. In its commitment to eco-friendly management, Walkerhill continues to stay ahead of the curve. As the first in the industry to introduce a vegan concept room, the hotel has led the way in sustainability. This year, Walkerhill implemented water purifiers in around 90 rooms, replacing bottled water and taking significant steps toward reducing plastic usage. Other notable ESG initiatives include hosting a plogging event on Earth Day in partnership with Gwangjin-gu District, running the Village Hotel project—a blockchain-based program that supports the local community—and obtaining LEED certification for its airport transit hotel. These efforts underscore Walkerhill's dedication to a sustainable future. To enhance customer convenience and service quality, Walkerhill conducts ongoing service improvement activities through weekly priority tasks and monthly service campaigns. Innovation is further driven by annual projects led by the operations team, ensuring a hands-on approach. The hotel also strengthens staff training in service and skill development, while expanding motivational programs such as the Best Hotelier Program. Walkerhill has prepared special promotions to share the honor of being ranked first in the 2024 NSCI Survey with its valued customers = Courtesy of Walkerhill Hotels & Resorts In celebration of winning the top spot in the National Customer Satisfaction Index, Walkerhill has prepared a series of special programs, offering exclusive benefits in a relay format over the next three months, starting this month. The first promotion features a raffle event where 50 lucky guests will have the chance to win a special room rate and a suite upgrade valued at KRW 2 million. Reservations are available until September 4, with stays between September 7 and November 30. Meanwhile, Walkerhill's signature restaurants, Myongwolgwan and Ondal, are offering 30% off select menu items along with a complimentary bottle of wine per table throughout September. Additional events will follow at the hotel’s rooms and restaurants, continuing through November. Hyun Mong-Joo, General Manager of Walkerhill Hotels & Resorts, stated, "Our selection as the top performer in the National Customer Satisfaction Index this year is a recognition of the exceptional value we provide to our customers." He added, "Walkerhill will continue to introduce innovative services powered by digital technology while accelerating ESG management practices for a sustainable future. We are committed to going beyond simple accommodation by constantly striving to create meaningful experiences that touch the lives of our guests." Building on this achievement, Walkerhill plans to further solidify its brand position through advanced services and continued innovation.

Hotels & Resorts

Walkerhill Hotels & Resorts presents the '3rd Walkerhill Park Concert,' featuring an orchestra

- Two performances will be held on October 6th and 20th, featuring the 50-member Millennium Symphony Orchestra, led by conductor Choi Young-sun, performing iconic romantic movie soundtracks from Romeo and Juliet, Love Actually, About Time, Once, and more - After enjoying the elegant outdoor classical performance, unwind with a leisurely staycation at the hotel with the newly launched Park Concert Package The Walkerhill Park Concert at Forest Park, the outdoor picnic area of Walkerhill Hotels & Resorts = Courtesy of Walkerhill Hotels & Resorts Walkerhill Hotels & Resorts’ (General Manager Hyun Mong Joo, hereinafter referred to as Walkerhill) signature cultural event, the Park Concert, which has consistently sold out and garnered widespread love, returns with an even deeper and more romantic performance, featuring a 50-member orchestra led by renowned Korean conductor Choi Young-sun. The 3rd Walkerhill Park Concert will be held on two dates, October 6th and 20th, at Forest Park, an outdoor picnic area with breathtaking views of Mt. Achasan and the Han River. This year’s theme, The Serenade, will capture the full spectrum of love’s emotions—from fluttering excitement and passionate intensity to heart-wrenching sorrow. These universal stories of love will be brought to life through a blend of popular movie soundtracks and classical music, creating a magical musical fairytale. Iconic songs from romantic films such as Romeo and Juliet, Love Actually, About Time, and Once will be performed by the grand orchestra. Saxophonist Cho Se-hyung, along with musical actors Lee Choong-joo and Kim Soo, will grace the stage, enriching the event with their soulful voices and refined serenades. Walkerhill will further elevate the romantic atmosphere of the autumn forest, adorned with vibrant fall foliage, by offering a variety of programs and food options. Each concert attendee will receive a bottle of wine and a charcuterie board featuring a Jambon-beurre sandwich from Salt House, seasonal fruits, crackers, and more. After enjoying the outdoor classical performance, guests can unwind with a relaxing staycation through Walkerhill’s Park Concert Package = Courtesy of Walkerhill Hotels & Resorts Walkerhill also introduced the Park Concert Package, which includes two concert tickets and a one-night stay in a Deluxe Room at either the Grand Walkerhill Seoul, Vista Walkerhill Seoul, or Douglas House. This package is available for stays until October 20th, and guests can freely choose their preferred concert date at the time of booking. It’s an ideal option for those looking to enjoy a high-end staycation and a premium performance at a reasonable price. Prices start at KRW 330,000, and reservations can be made through the website. A representative from Walkerhill Hotels & Resorts said, “The Walkerhill Park Concert is a signature cultural performance that allows guests to comfortably and joyfully experience classical music amidst the beauty of nature, offering a healing experience for the soul. On a cool autumn night with a refreshing breeze, we hope guests will enjoy the most beautiful love stories, accompanied by a glass of wine and the grand yet soothing sound of the orchestra, and create unforgettable romantic memories that can’t be found anywhere else.” The Walkerhill Park Concert will run for 90 minutes, starting at 5 PM, and attendees can enter Forest Park from 4 PM to enjoy a picnic with wine and charcuterie. Admission is limited to adults born before 2005, and the price for two people is KRW 400,000. For ticket purchases and detailed information about the concert packages, please visit the Walkerhill Hotels & Resorts website. Since debuting the Park Concert last fall, Walkerhill has received much enthusiasm, especially for its second concert held this past May, which embraced the fresh, emotional atmosphere of spring with an animation OST theme. Walkerhill continues to curate a variety of cultural and artistic experiences, offering more than just hotel stays. Under the slogan, ‘Beyond Entertainment, Elevating Excitement.’ Walkerhill is gaining recognition as an all-around destination where guests can experience ‘joy beyond relaxation.’